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Issue/Feature | Description | Business Value | |
|---|---|---|---|
| Permission history | Added a new view to allow the agent/user to see the available permissions given by the customer | Agenthistory of consumer contact permissions granted re MA/PDP (e.g. text, e-mail, phone) | Agent/user can view a quick summary of the permissions the customer client has provided to ensure the lead is being supported properlycompliance. This history is stored and can be provided to a plan sponsor and/or regulator pursuant to an audit or investigation |
| Application detail | New view View into the application details for application for the lead (AICOE & eApp)generated via automated application/enrollment processes for AICOE, eApp, ABE | Allows the agent to track/confirm the app application details available at the time of enrollment and access a documented record of completed enrollment for post sale troubleshooting and record keeping. | |
| Application Status | Provides a view of the history of the application status and a method to update the application status | Updating and tracking application status is mission critical for agents to show progress on application and enrollment process manage sales process with clients, and access and aide in reporting. | |
| Push to Pro | LA Classic users will now have the ability to push a lead from LA Classic to LA Pro by the push of a button. | Allows the Classic user to easily work move a lead in LA Pro and begin adopting the LA Pro platform and the enhanced user experience/features. Saves time rather than recreate leads. This is a transition process used temporarily as we transition from Lead Advantage Classic to Lead Advantage Pro. | |
| Toggle between Brand/Generic Drugs | Ability to Streamlined and improved toggle process between brand/generic drugs in the medicine cabinet cabinet. | Helps the agent to quickly switch drugs back and forth between brand and generic for quoting refinement increased quoting refinement and accuracy. Saves time and more closely replicates Medicare.gov process which increases user confidence in LA Pro. | |
| In-network preferred pharmacy search | When searching for pharmacies for selected PDP and MAPD plans the agent can easily find and an in-network pharmacy to get the best lowest cost Rx based on their plan selectionValue to customer for best plan based on pharmacy selection . | Preferred pharmacy networks have taken on greater significance in affecting consumer costs and choices in recent years. This new feature improves upon the processes used in Medicare.gov and LA Classic, saving agent time and providing a more intuitive user interface. The primary innovation is the granularity of the search such that users can quickly see every retail pharmacy that is in-network preferred for that plan in their area. | |
| API customer provider lookup | For API customers, the provider lookup feature was improved to be based on address enable search by address (latitude/longitude) rather than zip code of the lead | Requested upgrade from 2 top producing API customers. Provides a more refined list of providers that are close to the leads address for more focused and accurate results. Using latitude and longitude to specify a location of the search radius is much more valuable than using merely zip code. (In road map to add to LA Pro web interface) | |
| Environment stability | Moved our production environment within cloud for additional stability and security Additional stability and security | This move was required by Omaha IT to reduce risk of outages. |
Unresolved Defects
| Defect number | Defect Description |
|---|---|
| LA-2549 | App Detail for MA & PDP AICOE. The client link access is not being updated to ensure there is validation of both the application created and the client link accessed timestamps |
| LA-2592 | Mapping provider from quoting input to ABE |
| failed to create app details |
| when a specialist is present in provider |
| list |
Full detailed list of issues delivered are listed here R2018Q3.1.1 Entire Issues List